OCI Status - Incident History

Console | US East (Ashburn) | CN-376356

Fri, 06 May 2022 19:43:56 UTC

May0619:38 UTC
Resolved - We've completed monitoring the issue with Oracle Cloud Infrastructure Console in the US East (Ashburn) region, and we've confirmed that service has been restored.

Customer Impact: Customers may have been unable to view their Network Address Translation (NAT) gateway metrics on the Console.

Further updates will be provided as events warrant.

Start Time : May 03, 2022 23:00 UTC
End Time : May 06, 2022 18:30 UTC

Reference Number: CN-376356

May0617:29 UTC
Monitoring - We've performed back-end configuration changes to mitigate the issue affecting Oracle Cloud Infrastructure Console in the US East (Ashburn) region, and we're continuing to monitor the environment to confirm that service has been restored.

Customer Impact: Customers may be unable to view their Network Address Translation (NAT) gateway metrics on the Console.

Further updates will be provided as events warrant.

Start Time : May 03, 2022 23:00 UTC

Reference Number: CN-376356

May0616:47 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Console in the US East (Ashburn) region.

Customer Impact: Customers may be unable to view their Network Address Translation (NAT) gateway metrics on the Console.

Further updates will be provided as events warrant.

Reference Number: CN-376356

Multiple Services | Multiple Regions | CN-376181

Fri, 06 May 2022 19:43:56 UTC

May0616:12 UTC
Resolved - We have completed our investigation into an issue affecting Oracle Cloud Network Infrastructure in the France South (Marseille) region and have confirmed that the issue has been mitigated.

Customer Impact: Some customers may have experienced intermittent errors while attempting to access or use services hosted in the France South (Marseille) region or, services with cross region dependencies with resources hosted in the France South (Marseille) region. This included Oracle Cloud Infrastructure DNS in the South Africa Central (Johannesburg) region and other services in that region with dependencies on DNS. Preliminary Root Cause: We identified that a subset of the Network Infrastructure in the France South (Marseille) region was experiencing intermittent connectivity issues.

Further updates will be provided as events warrant.

Start Time : May 06, 2022 10:11 UTC
End Time : May 06, 2022 12:15 UTC

Reference Number: CN-376181

May0615:34 UTC
Identified - We have identified and are continuing to investigate an issue with Oracle Cloud Network Infrastructure in the France South (Marseille) region which is impacting multiple services. Work to mitigate the issue is ongoing but some services have begun to observe recovery, including Oracle Cloud Infrastructure DNS.

Customer Impact: Some customers may experience intermittent errors while attempting to access or use services hosted in the France South (Marseille) region. Some services have begun to report recovery including Oracle Cloud Infrastructure DNS. Preliminary Root Cause: We have identified a hardware issue within the Oracle Cloud Network Infrastructure of the region which was experiencing intermittent failures. Service teams have identified a fix for the issue and are working to implement this as a matter of high priority.

Further updates will be provided as events warrant.

Start Time : May 06, 2022 10:11 UTC

Reference Number: CN-376181

May0614:21 UTC
Identified - We have identified and are continuing to investigate an issue with Oracle Cloud Network Infrastructure in the France South (Marseille) region which is impacting multiple services. Work to mitigate the issue is ongoing but some services have begun to observe recovery

Customer Impact: A Network Infrastructure issue is understood to be resulting in intermittent impact to multiple downstream services in the France South (Marseille) region. In addition, a subset of services that rely on cross region communication with the France South (Marseille), including the Oracle Cloud Infrastructure DNS service in South Africa Central (Johannesburg) are also impacted.

Further updates will be provided as events warrant.

Start Time : May 06, 2022 10:11 UTC

Reference Number: CN-376181

May0613:52 UTC
Investigating - We're continuing to investigate an issue with Oracle Cloud Network Infrastructure in the France South (Marseille) region which is impacting multiple services.

Customer Impact: A Network Infrastructure issue is understood to be resulting in intermittent impact to multiple downstream services in the France South (Marseille) region. In addition, a subset of services that rely on cross region communication with the France South (Marseille), including the Oracle Cloud Infrastructure DNS service in South Africa Central (Johannesburg) are also impacted. Engineering teams have identified, and are actively implementing, a fix to mitigate the issue.

Further updates will be provided as events warrant.

Start Time : May 06, 2022 10:11 UTC

Reference Number: CN-376181

May0612:53 UTC
Investigating - We're continuing to investigate an issue with Oracle Cloud Network Infrastructure in the France South (Marseille) region.

Customer Impact: A Network Infrastructure issue is understood to be resulting in intermittent impact to multiple downstream services in that region as well as a subset of services that rely on cross region communication with the France South (Marseille), including the Oracle Cloud Infrastructure DNS service in South Africa Central (Johannesburg). Engineering teams are continuing to explore multiple mitigation options as a matter of high priority.

Further updates will be provided as events warrant.

Start Time : May 06, 2022 10:11 UTC

Reference Number: CN-376181

May0611:59 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Network Infrastructure in the France South (Marseille) and Oracle Cloud Infrastructure DNS service in South Africa Central (Johannesburg).

Customer Impact: A Network Infrastructure issue is understood to be resulting in intermittent impact to multiple downstream services in that region as well as a subset of services that rely on cross region communication with the France South (Marseille), including the Oracle Cloud Infrastructure DNS service in South Africa Central (Johannesburg). Engineering teams have been engaged and are investigating the issue as a matter of high priority.

Further updates will be provided as events warrant.

Start Time : May 06, 2022 10:11 UTC

Reference Number: CN-376181

Oracle Cloud Infrastructure DNS | Multiple Regions | CN-375146

Fri, 06 May 2022 19:43:56 UTC

May0502:25 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure DNS.

Customer Impact: Oracle Cloud Infrastructure services that rely on the impacted DNS infrastructure may have been unable to manage or update DNS zones and/or records.

Further updates will be provided as events warrant.

Start Time : May 05, 2022 01:10 UTC
End Time : May 05, 2022 02:11 UTC

Reference Number: CN-375146

May0501:55 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure DNS affecting multiple regions.

Customer Impact: Oracle Cloud Infrastructure services that rely on the impacted DNS infrastructure may be unable to manage or update DNS zones and/or records.

Further updates will be provided as events warrant.

Start Time : May 05, 2022 01:10 UTC

Reference Number: CN-375146

Oracle Cloud Infrastructure DNS | Multiple Regions | CN-372197

Fri, 06 May 2022 19:43:56 UTC

May0222:53 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure DNS.

Customer Impact: Oracle Cloud Infrastructure services that rely on the impacted DNS infrastructure may have been unable to manage or update DNS zones and/or records.

Further updates will be provided as events warrant.

Start Time : May 02, 2022 20:40 UTC
End Time : May 02, 2022 22:25 UTC

Reference Number: CN-372197

May0221:47 UTC
Identified - Our engineers are continuing their work to mitigate the issue affecting Oracle Cloud Infrastructure DNS.

Customer Impact: Oracle Cloud Infrastructure services that rely on the impacted DNS infrastructure may be unable to manage or update DNS zones and/or records.

Further updates will be provided as events warrant.

Start Time : May 02, 2022 20:40 UTC

Reference Number: CN-372197

May0221:13 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure DNS affecting multiple regions.

Customer Impact: Oracle Cloud Infrastructure services that rely on the impacted DNS infrastructure may be unable to manage or update DNS zones and/or records.

Further updates will be provided as events warrant.

Start Time : May 02, 2022 20:40 UTC

Reference Number: CN-372197

Networking | Multiple Regions | CN-354923

Fri, 06 May 2022 19:43:56 UTC

Apr2824:46 UTC
Resolved - Oracle engineers have confirmed that network impact has been mitigated. After identifying that the observed issues with increased network latency and packet loss were occurring due to network provider impact, Oracle engineers redirected traffic to alternate providers to mitigate impact. The affected provider has confirmed that the original source of network impact has been resolved.

Customer Impact: Affected customers attempting to connect to Oracle Cloud Infrastructure services via the internet may have intermittently experienced increased network latency or packet loss. FastConnect customers were not affected by this event.

Further updates will be provided as events warrant.

Start Time : April 27, 2022 16:30 UTC
End Time : April 27, 2022 21:03 UTC
Preliminary Root Cause: A network provider issue resulted in intermittent impact to Oracle Cloud Infrastructure traffic during the impact window.

Reference Number: CN-354923

Apr2721:42 UTC
Monitoring - Our engineers have performed configuration changes to the impacted network infrastructure and have seen significant improvements in packet loss. We are continuing to apply mitigation, and we will provide updates as soon as we have more information available.

Customer Impact: Affected customers attempting to connect to Oracle Cloud Infrastructure services via the internet may be experiencing intermittent packet loss. FastConnect customers are not affected by this event.

Further updates will be provided as events warrant.

Reference Number: CN-354923

Apr2720:27 UTC
Identified - We're continuing to apply a fix to mitigate the issue affecting Oracle Cloud Network Infrastructure.

Customer Impact: Affected customers attempting to connect to Oracle Cloud Infrastructure services via the internet may be experiencing intermittent packet loss. FastConnect customers are not affected by this event.

Further updates will be provided as events warrant.

Reference Number: CN-354923

Apr2719:36 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Network Infrastructure.

Customer Impact: Affected customers attempting to connect to Oracle Cloud Infrastructure services via the internet may be experiencing intermittent packet loss. FastConnect customers are not affected by this event.

Further updates will be provided as events warrant.

Reference Number: CN-354923

Multiple Services | UK West (Newport) | CN-328796

Fri, 06 May 2022 19:43:56 UTC

Apr2320:41 UTC
Resolved - We've identified and resolved an issue affecting multiple services in the UK West (Newport) region.

Customer Impact: Customers may have experienced intermittent 5xx-type errors when attempting to make API calls or perform service management activities on multiple services. Access to running instances was unaffected.

Further updates will be provided as events warrant.

Start Time : April 23, 2022 18:02 UTC
End Time : April 23, 2022 20:04 UTC
Preliminary Root Cause: An internal network routing service experienced errors with a subset of infrastructure hosts. As a result, traffic could not successfully reach internal service APIs.

Reference Number: CN-328796

Apr2319:06 UTC
Investigating - We're investigating a potential issue with multiple services in the UK West (Newport) region.

Customer Impact: Customers may experience intermittent 5xx-type errors when attempting to make API calls or perform service management activities on multiple services. Access to running resources is unaffected.

Further updates will be provided as events warrant.

Start Time : April 23, 2022 18:02 UTC

Reference Number: CN-328796

Oracle Cloud Infrastructure API Gateway | UK South (London) | CN-322934

Fri, 06 May 2022 19:43:56 UTC

Apr2216:50 UTC
Resolved - We identified an issue with Oracle Cloud Infrastructure API Gateway in the UK South (London) region, and we've confirmed that service has been restored.

Customer Impact: Customers may have been unable to perform service management operations such as Create, Read, Update, or Delete.

Further updates will be provided as events warrant.

Start Time : April 22, 2022 15:54 UTC
End Time : April 22, 2022 16:38 UTC
Preliminary Root Cause: A subset of the underlying network infrastructure supporting was experiencing intermittent failures that resulted in service management requests not reaching their intended destinations.

Reference Number: CN-322934

Apr2216:42 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure API Gateway in the UK South (London) region.

Customer Impact: Customers may be unable to perform service management operations such as Create, Read, Update, or Delete. Updates will be provided as new information becomes available.

Further updates will be provided as events warrant.

Start Time : April 22, 2022 15:54 UTC

Reference Number: CN-322934

Oracle Cloud Infrastructure Load Balancing | Germany Central (Frankfurt) | CN-310253

Fri, 06 May 2022 19:43:56 UTC

Apr2002:45 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure Load Balancing in the Germany Central (Frankfurt) region.

Customer Impact: Customers may have experienced increased API latency or potentially 5xx-type errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD).

Further updates will be provided as events warrant.

Start Time : April 19, 2022 11:03 UTC
End Time : April 19, 2022 21:41 UTC
Preliminary Root Cause: We identified high resource utilization on a subset of infrastructure that supports the Load Balancing service, which prevented service management requests from reaching their intended destinations.

Reference Number: CN-310253

Apr2024:10 UTC
Monitoring - We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure Load Balancing in the Germany Central (Frankfurt) region, and we're continuing to monitor the environment to confirm that service has been restored.

Customer Impact: Customers may have experienced increased API latency or potentially 5xx-type errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD).

Further updates will be provided as events warrant.

Start Time : April 19, 2022 11:03 UTC
End Time : April 19, 2022 21:41 UTC

Reference Number: CN-310253

Apr1920:20 UTC
Identified - We've identified an issue affecting Oracle Cloud Infrastructure Load Balancing in the Germany Central (Frankfurt) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may experience increased API latency or potentially 5xx-type errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Updates will be provided as new information becomes available.

Further updates will be provided as events warrant.

Start Time : April 19, 2022 11:03 UTC

Reference Number: CN-310253

Apr1919:20 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Load Balancing in the Germany Central (Frankfurt) region.

Customer Impact: Customers may experience increased API latency or potentially 5xx-type errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). In addition some downstream services may experience unintended impact as a result.

Further updates will be provided as events warrant.

Reference Number: CN-310253

Multiple Services | South Korea Central (Seoul) | CN-307287

Fri, 06 May 2022 19:43:56 UTC

Apr1821:14 UTC
Resolved - We've mitigated the issue affecting multiple services in the South Korea Central (Seoul) region.

Customer Impact: Some customers may have been unable to perform service management operations such as Create, Read, Update, or Delete. In addition some downstream services may have experienced unintended impact as a result.

Further updates will be provided as events warrant.

Start Time : April 18, 2022 17:48 UTC
End Time : April 18, 2022 20:34 UTC
Preliminary Root Cause: A subset of the underlying DNS infrastructure was experiencing failures that resulted in problems performing service management operations for some services.

Reference Number: CN-307287

Apr1820:47 UTC
Monitoring - We've applied a fix to mitigate the issue affecting multiple services in the South Korea Central (Seoul) region, and we're continuing to monitor the environment to confirm that service has been restored.

Customer Impact: Some customers may have been unable to perform service management operations such as Create, Read, Update, or Delete. In addition some downstream services may have experienced unintended impact as a result.

Further updates will be provided as events warrant.

Start Time : April 18, 2022 17:48 UTC

Reference Number: CN-307287

Apr1820:42 UTC
Identified - We've identified an issue affecting multiple services in the South Korea Central (Seoul) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Some customers may be unable to perform service management operations such as Create, Read, Update, or Delete. In addition some downstream services may experience unintended impact as a result.

Further updates will be provided as events warrant.

Start Time : April 18, 2022 17:48 UTC

Reference Number: CN-307287

Apr1820:23 UTC
Investigating - We are investigating a potential issue affecting multiple services in the South Korea Central (Seoul) region.

Customer Impact: Some customers may be unable to perform service management operations such as Create, Read, Update, or Delete. In addition some downstream services may experience unintended impact as a result.

Further updates will be provided as events warrant.

Start Time : April 18, 2022 17:48 UTC

Reference Number: CN-307287

Multiple Services | Germany Central (Frankfurt) | CN-304141

Fri, 06 May 2022 19:43:56 UTC

Apr1721:28 UTC
Resolved - We've mitigated the issue affecting multiple services in the Germany Central (Frankfurt) region.

Customer Impact: Customers may have experienced delays or timeout errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD).

Further updates will be provided as events warrant.

Start Time : April 17, 2022 18:21 UTC
End Time : April 17, 2022 20:50 UTC
Preliminary Root Cause: A subset of the underlying network infrastructure that supports the Compute service was experiencing failures due to a configuration issue, which resulted in problems performing service management operations.

Reference Number: CN-304141

Apr1720:59 UTC
Monitoring - We've applied a fix to mitigate the issue affecting multiple services in the Germany Central (Frankfurt) region, and we're continuing to monitor the environment to confirm that service has been restored.

Customer Impact: Customers may have experienced delays or timeout errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD).

Further updates will be provided as events warrant.

Start Time : April 17, 2022 19:02 UTC

Reference Number: CN-304141

Apr1720:37 UTC
Identified - We've identified an issue affecting multiple services in the Germany Central (Frankfurt) region. Our engineers are actively working to mitigate the issue.

Customer Impact: A subset of customers may experience delays or timeout errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Updates will be provided as new information becomes available.

Further updates will be provided as events warrant.

Start Time : April 17, 2022 19:02 UTC

Reference Number: CN-304141

Apr1719:40 UTC
Investigating - We're investigating a potential issue with multiple services in the Germany Central (Frankfurt) region.

Customer Impact: A subset of customers may experience delays or timeout errors when attempting to perform service management operations such as Create, Read, Update, or Delete (CRUD). Updates will be provided as new information becomes available.

Further updates will be provided as events warrant.

Start Time : April 17, 2022 19:02 UTC

Reference Number: CN-304141

Multiple Services | US East (Ashburn) | CN-296326

Fri, 06 May 2022 19:43:56 UTC

Apr1505:21 UTC
Resolved - We've mitigated the issue affecting multiple services in the US East (Ashburn) region.

Customer Impact: Customers may have experienced failures or latency performing operations that modify virtual networking. This includes compute instance launches, block storage and VNIC attachments. Services that rely on these underlying actions may also have experienced an issue during the window of impact.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC
End Time : April 15, 2022 04:28 UTC
Preliminary Root Cause:

Reference Number: CN-296326

Apr1504:06 UTC
Monitoring - We're currently seeing significant signs of recovery from our telemetry systems, and we're continuing to monitor the issue until full recovery.

Customer Impact: Our investigations suggest that customers may experience failures or latency performing operations that modify virtual networking. This includes compute instance launches, block storage and VNIC attachments. Services that rely on these underlying actions may also experience an impact.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Apr1504:04 UTC
Monitoring - We're currently seeing significant signs of recovery from our telemetry systems, and we're continuing to monitor the issue until full recovery.

Customer Impact: Our investigations suggest that customers may experience failures or latency performing operations that modify virtual networking. This includes compute instance launches, block storage and VNIC attachments. Services that rely on these underlying actions may also experience an impact.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Apr1504:03 UTC
Monitoring - We're currently seeing significant signs of recovery from our telemetry systems, and we're continuing to monitor the issue until full recovery.

Customer Impact: Our investigations suggest that customers may experience failures or latency performing operations that modify virtual networking. This includes compute instance launches, block storage and VNIC attachments. Services that rely on these underlying actions may also experience an impact.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Apr1503:52 UTC
Monitoring - We're currently seeing significant signs of recovery from our telemetry systems, and we're continuing to monitor the issue until full recovery.

Customer Impact: Our investigations suggest that customers may experience failures or latency performing operations that modify virtual networking. This includes compute instance launches, block storage and VNIC attachments. Services that rely on these underlying actions may also experience an impact.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Apr1503:33 UTC
Investigating - We continue to investigate an issue affecting multiple Oracle Cloud Infrastructure (OCI) services in US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may encounter intermittent request failures when attempting to launch new instances or attach/detach storage volumes. Service management functionality that depends on these operations may also fail.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Apr1503:01 UTC
Investigating - We continue to investigate an issue affecting multiple Oracle Cloud Infrastructure (OCI) services in US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may encounter intermittent request failures when attempting to launch new instances or attach/detach storage volumes. Service management functionality that depends on these operations may also fail.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Apr1502:51 UTC
Identified - We've identified an issue affecting multiple Oracle Cloud Infrastructure (OCI) services in US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Some customers may be experiencing increased latency and intermittent failures when using multiple OCI services.

Further updates will be provided as events warrant.

Start Time : April 15, 2022 02:15 UTC

Reference Number: CN-296326

Networking | Canada Southeast (Toronto) | CN-291636

Fri, 06 May 2022 19:43:56 UTC

Apr1314:24 UTC
Resolved - We've mitigated the data center power issue which impacted multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and all services are now fully operational.

Customer Impact: Customers may have experienced intermittent connectivity issues or received 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. Any customers who continue to experience issues accessing their resources should open a Support Request for additional assistance.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC
End Time : April 13, 2022 14:02 UTC

Reference Number: CN-291636

Apr1309:22 UTC
Identified - We've identified and mitigated the data center power issue which initially impacted multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to a subset of service resources that did not self-recover.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1306:31 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1306:00 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1302:22 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1302:10 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1222:33 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1220:28 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1219:14 UTC
Identified - We've identified and mitigated the data center power issue impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power to the affected infrastructure, and work is ongoing to mitigate impact to any service resources that have not self-recovered.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state. For information on "Recovering a Corrupted Boot Volume for Linux-Based Instances" go here: https://docs.oracle.com/en-us/iaas/Content/Compute/Tasks/recoveringlinuxbootvolume.htm

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1215:55 UTC
Identified - We've identified and mitigated a data center power issue which is impacting multiple services in the Canada Southeast (Toronto) region. Engineers have restored power and are in the process of recovering infrastructure services within the region.

Customer Impact: Customers may experience intermittent connectivity issues or receive 404/500-type error messages while attempting to access or use their services hosted in the Canada Southeast (Toronto) region. A subset of compute and database instances remain inaccessible and engineers are in the process of returning these resources to a healthy state.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1215:35 UTC
Identified - We are continuing efforts to mitigate the network issue in the Canada Southeast (Toronto) region. Current Status: We have identified the root cause and continue to work to mitigate this issue. Some customers maybe experiencing intermittent recovery at this time.

Customer Impact: Connection attempts to customer resources hosted in this region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1215:30 UTC
Identified - We are continuing efforts to mitigate the network issue in the Canada Southeast (Toronto) region. Current Status: We have identified the root cause and continue to work to mitigate this issue. Some customers maybe experiencing intermittent recovery at this time.

Customer Impact: Connection attempts to customer resources hosted in this region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1214:24 UTC
Identified - We are continuing efforts to mitigate the network issue in the Canada Southeast (Toronto) region. Current Status: We have identified the root cause and continue to work to mitigate this issue. Some customers maybe experiencing intermittent recovery at this time.

Customer Impact: Connection attempts to customer resources hosted in this region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1213:32 UTC
Identified - We are continuing to investigate the network issue in the Canada Southeast (Toronto) region. Current Status: We have confirmed the root cause and are implementing mitigation steps. Some customers may start seeing recovery as the mitigation is implemented.

Customer Impact: Connection attempts to customers resources hosted in the region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1213:22 UTC
Investigating - We are continuing to investigate the network issue in the Canada Southeast (Toronto) region. Current Status: We have identified a potential root cause and are currently assessing mitigation implementation options.

Customer Impact: Connection attempts to customers resources hosted in the region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1213:07 UTC
Investigating - We are currently investigating a network issue in the Canada Southeast (Toronto) region. Current Status: We are auditing the region's traffic logs in an attempt to assess a potential root cause.

Customer Impact: Connection attempts to customers resources hosted in the region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Apr1213:02 UTC
Investigating - We are currently investigating a network issue in the Canada Southeast (Toronto) region. Current Status: We are auditing the region's traffic logs in an attempt to concurrently confirm the impact and assess a potential root cause.

Customer Impact: Connection attempts to customers resources hosted in the region may timeout and eventually fail.

Further updates will be provided as events warrant.

Start Time : April 12, 2022 12:02 UTC

Reference Number: CN-291636

Oracle Cloud Infrastructure Compute | US East (Ashburn) | CN-290157

Fri, 06 May 2022 19:43:56 UTC

Apr0920:05 UTC
Resolved - The investigation is complete and we've determined that Oracle Cloud Infrastructure Compute is healthy in the US East (Ashburn) region. A service event did not actually occur.

Customer Impact: No customer impact.

Further updates will be provided as events warrant.

Start Time : April 09, 2022 19:33 UTC

Reference Number: CN-290157

Apr0919:43 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Compute in the US East (Ashburn) region.

Customer Impact: Customers may experience timeouts or failures when attempting to perform service management operations such as Create, Read, Update, or Delete.

Further updates will be provided as events warrant.

Start Time : April 09, 2022 19:33 UTC

Reference Number: CN-290157

Multiple Oracle Cloud Infrastructure services | US East (Ashburn) | CN-287566

Fri, 06 May 2022 19:43:56 UTC

Apr0804:51 UTC
Resolved - We’ve completed deploying a mitigation and confirmed that the issue is resolved.

Customer Impact: Customers may have experienced intermittent failures when performing service management operations that require public facing IP addresses, such as launching new instances, creating load balancers or API gateways, or creating OKE node pools and clusters. The issue was limited to the US East (Ashburn) region, and existing resources or other types of IP addresses were not impacted by this issue.

Further updates will be provided as events warrant.

Start Time : April 07, 2022 16:22 UTC
End Time : April 08, 2022 03:32 UTC

Reference Number: CN-287566

Apr0804:00 UTC
Identified - Our engineers have partially completed rollout of a mitigation for this issue. Customers may still continue to see intermittent errors until the mitigation is fully deployed.

Customer Impact: Customers may experience intermittent failures when performing service management operations that require public facing IP addresses, such as launching new instances, creating load balancers or API gateways, or creating OKE node pools and clusters. The issue is limited to the US East (Ashburn) region, and existing resources or other types of IP addresses are not impacted by this issue. Always Free and Free Tier resources requiring a public IP address cannot be created at this time.

Further updates will be provided as events warrant.

Start Time : April 07, 2022 16:22 UTC

Reference Number: CN-287566

Apr0722:03 UTC
Identified - Our engineers are currently deploying a mitigation to ensure there are sufficient public IP addresses available within the region.

Customer Impact: Customers may experience intermittent failures when performing service management operations that require public facing IP addresses, such as launching new instances, creating load balancers or API gateways, or creating OKE node pools and clusters. The issue is limited to the US East (Ashburn) region, and existing resources or other types of IP addresses are not impacted by this issue. Always Free and Free Tier resources requiring a public IP address cannot be created at this time.

Further updates will be provided as events warrant.

Start Time : April 07, 2022 16:22 UTC

Reference Number: CN-287566

Apr0717:06 UTC
Identified - Our engineers have identified a root cause and are working on several paths to mitigate the issue.

Customer Impact: Customers may experience intermittent failures when performing service management operations that require public facing IP addresses, such as launching new instances, creating load balancers or API gateways, or creating OKE node pools. The issue is limited to the US East (Ashburn) region, and existing resources are not impacted by this issue. Always Free and Free Tier resources requiring a public IP address cannot be created at this time.

Further updates will be provided as events warrant.

Start Time : April 07, 2022 16:22 UTC

Reference Number: CN-287566

Apr0716:48 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Compute in the US East (Ashburn) region.

Customer Impact: Customers may be experiencing intermittent failures when launching Virtual Machines (VMs).

Further updates will be provided as events warrant.

Start Time : April 07, 2022 16:22 UTC

Reference Number: CN-287566

Oracle Cloud Network Infrastructure | France South (Marseille) | CN-285981

Fri, 06 May 2022 19:43:56 UTC

Apr0522:42 UTC
Resolved - The investigation is complete and we've determined Oracle Cloud Network Infrastructure is healthy in the France South (Marseille) region. A service event did not actually occur.

Customer Impact: No customer impact

Further updates will be provided as events warrant.

Reference Number: CN-285981

Apr0520:46 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Network Infrastructure in the France South (Marseille) region.

Customer Impact: Customers may be experiencing increased latency and/or intermittent failures or timeouts when using Oracle Cloud Infrastructure resources.

Further updates will be provided as events warrant.

Reference Number: CN-285981

Oracle Cloud Infrastructure Compute | Multiple Regions | CN-262276

Fri, 06 May 2022 19:43:56 UTC

Apr0221:18 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure Compute in multiple regions.

Customer Impact: Customers may have experienced intermittent failures when attempting to attach VNICs. Retries may have succeeded.

Further updates will be provided as events warrant.

Start Time : April 01, 2022 21:05 UTC
End Time : April 02, 2022 21:05 UTC
Preliminary Root Cause: A software configuration issue caused an increase in API call failures that resulted in problems attaching a VNIC.

Reference Number: CN-262276

Apr0220:24 UTC
Identified - We've identified an issue affecting Oracle Cloud Infrastructure Compute in multiple regions. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may experience intermittent failures when attempting to attach VNICs. Retries may succeed.

Further updates will be provided as events warrant.

Start Time : April 01, 2022 21:05 UTC

Reference Number: CN-262276

Apr0220:10 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Compute in multiple regions.

Customer Impact: Customers may experience intermittent failures when attempting to attach VNICs. Retries may succeed.

Further updates will be provided as events warrant.

Start Time : April 02, 2022 02:17 UTC

Reference Number: CN-262276

Multiple Services | US East (Ashburn) | CN-261212

Fri, 06 May 2022 19:43:56 UTC

Apr0117:53 UTC
Resolved - We've mitigated the issue affecting multiple services in the US East (Ashburn) region.

Customer Impact: Customers may have experienced intermittent increased latency when performing service management operations such as Create, Read, Update, or Delete (CRUD).

Further updates will be provided as events warrant.

Start Time : April 01, 2022 14:16 UTC
End Time : April 01, 2022 16:40 UTC
Preliminary Root Cause: A subset of the underlying network infrastructure was experiencing intermittent failures that resulted in increased latency to service management operations.

Reference Number: CN-261212

Apr0117:04 UTC
Monitoring - We've applied a fix to mitigate the issue affecting multiple services in the US East (Ashburn) region, and we're continuing to monitor the environment to confirm that full functionality has been restored.

Customer Impact: Customers may experience intermittent increased latency when performing service management operations such as Create, Read, Update, or Delete (CRUD).

Further updates will be provided as events warrant.

Start Time : April 01, 2022 14:16 UTC

Reference Number: CN-261212

Apr0116:52 UTC
Investigating - We're investigating a potential issue with multiple services in the US East (Ashburn) region.

Customer Impact: Customers may experience intermittent increased latency when using a subset of Oracle Cloud Infrastructure services.

Further updates will be provided as events warrant.

Start Time : April 01, 2022 14:16 UTC

Reference Number: CN-261212

Multiple Services | UAE Central (Abu Dhabi) | CN-239646

Fri, 06 May 2022 19:43:56 UTC

Apr0104:11 UTC
Resolved - We have validated that service impact across services has been mitigated.

Customer Impact: Some customers may have experienced timeouts or received 500 type errors while connecting to services and resources during the impact window. Services downstream including (but not limited to) Announcements, API Gateway, Cloud Shell, Connector Hub - Production, Console Plugin Development, Data Science, DevOps - Build Service, DevOps – Source Code Management (SCM) Service, Digital Assistant, DNS Platform, Events Service, Flow Logs, Functions, Network Load Balancer, OCI Data Flow (aka Serverless Spark Service), OCI Logging Analytics, PKI, Programmable Network Platform, Public Logging Control Plane, Service Gateway, Splat, Streaming Service, Telemetry, VNIC Data Plane, Webhook may have also experienced service degradation as a result of the impact.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 22:55 UTC
End Time : April 01, 2022 03:50 UTC

Reference Number: CN-239646

Apr0102:42 UTC
Monitoring - We have confirmed that the majority of the affected services are restored. A subset of services are still in the recovery process, and engineers will continue to monitor the situation to confirm that impact is fully resolved.

Customer Impact: Affected customers may experience intermittent timeouts or increased latency when using Oracle services or features.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 22:55 UTC

Reference Number: CN-239646

Apr0101:28 UTC
Investigating - Our engineers have identified the source of impact and are working to apply mitigations on the affected infrastructure.

Customer Impact: Affected customers may experience intermittent timeouts or increased latency when using Oracle services or features.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 22:55 UTC

Reference Number: CN-239646

Apr0124:51 UTC
Investigating - Our engineers are continuing their work to mitigate the issue affecting multiple services in the UAE Central (Abu Dhabi) region.

Customer Impact: Affected customers may experience intermittent timeouts or increased latency when using Oracle services or features.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 22:55 UTC

Reference Number: CN-239646

Mar3123:31 UTC
Investigating - We're investigating a potential issue with multiple Oracle Cloud Infrastructure (OCI) services in the UAE Central (Abu Dhabi) region.

Customer Impact: Affected customers may experience intermittent timeouts or increased latency when using Oracle services or features.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 22:55 UTC

Reference Number: CN-239646

Oracle Cloud Infrastructure DNS | US East (Ashburn) | CN-239434

Fri, 06 May 2022 19:43:56 UTC

Mar3119:04 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure DNS.

Customer Impact: Some customers may have experienced processing delays when attempting to create or delete DNS zones.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 15:32 UTC
End Time : March 31, 2022 18:35 UTC

Reference Number: CN-239434

Mar3118:10 UTC
Identified - We've identified an issue affecting Oracle Cloud Infrastructure DNS, and our engineers are actively working to mitigate the issue.

Customer Impact: Some customers may be experiencing processing delays when attempting to create or delete DNS zones.

Further updates will be provided as events warrant.

Reference Number: CN-239434

Oracle Cloud Infrastructure Identity and Access Management | Italy Northwest (Milan) | CN-239000

Fri, 06 May 2022 19:43:56 UTC

Mar3101:53 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure Identity and Access Management in the Italy Northwest (Milan) region.

Customer Impact: Customers may have been unable to access or use Identity Cloud Service (IDCS). Services that rely on IDCS in the affected region for authentication may also have experienced disruptions to their service.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 24:23 UTC
End Time : March 31, 2022 01:21 UTC
Preliminary Root Cause: A subset of IDCS database experienced a failure which interrupted login to applications through IDCS. A manual restart to the database was issued to fix the issue.

Reference Number: CN-239000

Mar3101:20 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Identity and Access Management in the Italy Northwest (Milan) region.

Customer Impact: Customers may be unable to access or use Identity Cloud Service (IDCS). Services that rely on IDCS in the affected region for authentication may also experience disruptions to their service.

Further updates will be provided as events warrant.

Start Time : March 31, 2022 24:23 UTC

Reference Number: CN-239000

Multiple Services | Singapore (Singapore) | CN-237896

Fri, 06 May 2022 19:43:56 UTC

Mar2921:11 UTC
Resolved - We've mitigated the issue affecting multiple Oracle Cloud Infrastructure (OCI) services in the Singapore (Singapore) region.

Customer Impact: Customer Impact: Customers may have experienced intermittent timeouts and/or increased latency when using or connecting to multiple OCI services. OCI Impacted services: - Oracle Digital Assistant - Oracle Management Agent Cloud Service - Oracle Service Connector Hub - Oracle Cloud Guard - Oracle Cloud Infrastructure Data Flow - Oracle Cloud Infrastructure Announcements

Further updates will be provided as events warrant.

Start Time : March 29, 2022 18:15 UTC
End Time : March 29, 2022 20:17 UTC

Reference Number: CN-237896

Mar2920:19 UTC
Identified - We've identified an issue affecting multiple Oracle Cloud Infrastructure (OCI) services in the Singapore (Singapore) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customer Impact: Customers may be experiencing intermittent timeouts and/or increased latency when using or connecting to Oracle Cloud Infrastructure services. OCI Impacted services: - Oracle Digital Assistant - Oracle Management Agent Cloud Service - Oracle Service Connector Hub - Oracle Cloud Guard - Oracle Cloud Infrastructure Data Flow - Oracle Cloud Infrastructure Announcements

Further updates will be provided as events warrant.

Start Time : March 29, 2022 18:15 UTC

Reference Number: CN-237896

Multiple Services | US West (Phoenix) | CN-236601

Fri, 06 May 2022 19:43:56 UTC

Mar2808:52 UTC
Resolved - We identified and resolved an issue with multiple Oracle Cloud Infrastructure services in the US West (Phoenix) region.

Customer Impact: A subset of customers experienced increased latency and encountered 5xx type errors when carrying out CRUD (Create, Read, Update, Delete) operations against their resources. Impacted Services: Vulnerability Scanning Service FastConnect Compute Data Science Identity Cloud Block Volumes Container Engine for Kubernetes Impacted services which may have experienced impact across additional regions: Data Flow Logging Analytics

Further updates will be provided as events warrant.

Start Time : March 28, 2022 06:13 UTC
End Time : March 28, 2022 07:59 UTC
Preliminary Root Cause: A subset of the infrastructure supporting service management operations in the region experienced a period of high utilization which introduced latency and caused requests to fail.

Reference Number: CN-236601

Mar2807:41 UTC
Investigating - We're investigating a potential issue with Oracle Identity Cloud in US West (Phoenix) region.

Customer Impact: Customers maybe unable to commit transactions(create security) and observe 5xx errors while accessing or using the Oracle Cloud Infrastructure Identity service.

Further updates will be provided as events warrant.

Start Time : March 28, 2022 06:13 UTC

Reference Number: CN-236601

Oracle Cloud Infrastructure Logging Analytics | Germany Central (Frankfurt) | CN-226009

Fri, 06 May 2022 19:43:56 UTC

Mar1921:27 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure Logging Analytics in the Germany Central (Frankfurt) region.

Customer Impact: Customer ingest requests to Logging Analytics may have failed with a 5xx-type error. Retries were expected to succeed. Customer queries were not impacted.

Further updates will be provided as events warrant.

Start Time : March 19, 2022 20:33 UTC
End Time : March 19, 2022 21:11 UTC
Preliminary Root Cause: Internal database infrastructure that supports the service was undergoing maintenance and encountered unexpected connectivity issues, impacting a subset of customer's attempting to ingest Logging Analytics data during the impact window.

Reference Number: CN-226009

Mar1921:05 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Logging Analytics in the Germany Central (Frankfurt) region.

Customer Impact: Customer ingest requests to Logging Analytics may fail with a 5xx-type error. Retries are expected to succeed. Customer queries should not be impacted.

Further updates will be provided as events warrant.

Start Time : March 19, 2022 20:33 UTC

Reference Number: CN-226009

Oracle Cloud Infrastructure Compute | Multiple Regions | CN-224975

Fri, 06 May 2022 19:43:56 UTC

Mar2521:57 UTC
Resolved - We have completed the deployment of the fix and confirmed that the issue has been mitigated.

Customer Impact: A subset of customers attempting to launch or use the Standard E3 or E4 128 core Bare Metal Compute shapes in the impacted regions may have experienced intermittent Input/Output failures against Block Volumes.

Further updates will be provided as events warrant.

Start Time : March 18, 2022 15:30 UTC
End Time : March 25, 2022 20:36 UTC

Reference Number: CN-224975

Mar2419:38 UTC
Identified - Deployment of the fix is in progress and is expected to complete on March 25th. Updates will be provided as new information becomes available.

Customer Impact: A subset of customers attempting to launch or use the Standard E3 or E4 128 core Bare Metal Compute shapes in the impacted regions may experience intermittent Input/Output failures against Block Volumes.

Further updates will be provided as events warrant.

Start Time : March 18, 2022 15:30 UTC

Reference Number: CN-224975

Mar2224:04 UTC
Identified - Testing and validation of the code fix has been completed. Deployment of the fix is in progress and is expected to complete on March 24th. Updates will be provided as new information becomes available.

Customer Impact: A subset of customers attempting to launch or use the Standard E3 or E4 128 core Bare Metal Compute shapes in the impacted regions may experience intermittent Input/Output failures against Block Volumes.

Further updates will be provided as events warrant.

Start Time : March 18, 2022 15:30 UTC

Reference Number: CN-224975

Mar2018:28 UTC
Identified - Testing and validation of the code fix is still in progress. This process is expected to take an extended period of time and updates will be provided as new information becomes available.

Customer Impact: A subset of customers attempting to launch or use the Standard E3 or E4 128 core Bare Metal Compute shapes in the impacted regions may experience intermittent Input/Output failures against Block Volumes.

Further updates will be provided as events warrant.

Start Time : March 18, 2022 15:30 UTC

Reference Number: CN-224975

Mar1917:55 UTC
Identified - Engineers have developed a code fix and are performing the necessary testing and validation steps. This process is expected to take an extended period of time and updates will be provided as new information becomes available.

Customer Impact: A subset of customers attempting to launch or use the Standard E3 or E4 128 core Bare Metal Compute shapes in the impacted regions may experience intermittent Input/Output failures against Block Volumes.

Further updates will be provided as events warrant.

Start Time : March 18, 2022 15:30 UTC

Reference Number: CN-224975

Mar1818:29 UTC
Identified - We've identified an issue affecting Oracle Cloud Infrastructure Compute in US East (Ashburn), US West (Phoenix), UK South (London), and Germany Central (Frankfurt). Our engineers are actively working to mitigate the issue.

Customer Impact: A subset of customers attempting to launch or use the Standard E3 or E4 128 core Bare Metal Compute shapes in the impacted regions may experience intermittent Input/Output failures against Block Volumes.

Further updates will be provided as events warrant.

Start Time : March 18, 2022 15:30 UTC

Reference Number: CN-224975

Console | Multiple Regions | CN-220470

Fri, 06 May 2022 19:43:56 UTC

Mar1522:42 UTC
Resolved - We've mitigated the issue affecting Oracle Cloud Infrastructure Console.

Customer Impact: Some customers may have been unable to access the Virtual Networking UI within the Console. API calls were not affected.

Further updates will be provided as events warrant.

Start Time : March 15, 2022 20:46 UTC
End Time : March 15, 2022 22:12 UTC
Preliminary Root Cause: A recent cleanup activity inadvertently updated a back-end value set which resulted in the networking plug-in to become inaccessible.

Reference Number: CN-220470

Mar1522:06 UTC
Identified - We've identified an issue affecting Oracle Cloud Infrastructure Console. Our engineers are actively working to mitigate the issue.

Customer Impact: Some customers may be unable to access the Virtual Networking UI within the Console. API calls are not affected. Customers can switch to the US West (Phoenix) region to be able to access the impacted plug-in as a workaround.

Further updates will be provided as events warrant.

Reference Number: CN-220470