We identified and resolved an issue with multiple services in the Germany Central (Frankfurt) region.
Customer Impact: Customers may have been unable to access some services and may have encountered 500 type errors when attempting to perform service management operations.
Start Time: May 6, 2020 18:47 UTC
End Time: May 6, 2020 19:19 UTC
Preliminary Root Cause: A subset of network infrastructure encountered a routing issue during a configuration change, which prevented it from processing authentication network traffic. The routing issue was resolved, restoring service on May 06, 2020 at 19:19 UTC.