We've mitigated the issue affecting Oracle Cloud Infrastructure Console in multiple regions.
Customer Impact: Customers may have been unable to access or use My Oracle Support (MOS) from within their Console and received a "403" error.
Start Time: December 20, 2020 07:34 UTC
End Time: December 20, 2020 23:23 UTC
Preliminary Root Cause: A corrupted IP filter cache prevented SDK communications which impacted the MOS link accessibility within the Console.
Posted Dec 21, 2020 - 00:00 UTC
Workaround: While we're focused on remediation, users may be able to request Customer Support assistance by calling the number listed in their Console.
Posted Dec 20, 2020 - 22:15 UTC
We're investigating a potential issue with Oracle Cloud Infrastructure Console in multiple regions.
Reference Number: CN-46670
Posted Dec 20, 2020 - 21:39 UTC
This incident affected: Console (South Korea North (Chuncheon), India South (Hyderabad), Australia Southeast (Melbourne), ap-mumbai-1, Japan Central (Osaka), ap-seoul-1, Australia East (Sydney), ap-tokyo-1, Canada Southeast (Montreal), ca-toronto-1 region, Netherlands Northwest (Amsterdam), eu-frankfurt-1 region, eu-zurich-1 region, UAE East (Dubai), Saudi Arabia West (Jeddah), Chile Central (Santiago), sa-saopaulo-1, UK West (Cardiff), uk-london-1 region, us-ashburn-1 region, us-phoenix-1 region, US West (San Jose)).