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Multiple Services | UK South (London) | CN-29098
Incident Report for OCI
Resolved
We identified an issue with multiple Oracle Cloud infrastructure services in the UK South (London) region, and we've confirmed that service has been restored.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

End Time: September 14, 2020 19:30 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Reference Number: CN-29098
Posted Sep 14, 2020 - 23:26 UTC
Update
We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure in the UK South (London) region, and the majority of the affected services have recovered. We're continuing to monitor the infrastructure and restore the remaining affected environments.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Next Update by: September 14, 2020 23:00 UTC

Reference Number: CN-29098
Posted Sep 14, 2020 - 20:05 UTC
Update
We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure in the UK South (London) region, and the majority of the affected services have recovered. We're continuing to monitor the infrastructure and restore the remaining affected environments.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Next Update by: September 14, 2020 20:00 UTC

Reference Number: CN-29098
Posted Sep 14, 2020 - 18:58 UTC
Monitoring
We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure in the UK South (London) region, and the majority of the affected services have recovered. We're continuing to monitor the infrastructure and restore the remaining affected environments.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Next Update by: September 14, 2020 19:00 UTC

Reference Number: CN-29098
Posted Sep 14, 2020 - 18:08 UTC
Update
We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure in the UK South (London) region and some services are seeing recovery. We're continuing to monitor the infrastructure and restore the remaining affected environments.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Next Update by: September 14, 2020 18:00 UTC

Reference Number: CN-29098
Posted Sep 14, 2020 - 17:30 UTC
Update
We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure in the UK South (London) region and some services are seeing recovery. We're continuing to monitor the infrastructure and restore the remaining affected environments.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Next Update by: September 14, 2020 18:00 UTC

Reference Number: CN-29098
Posted Sep 14, 2020 - 17:25 UTC
Identified
We've applied a fix to mitigate the issue affecting Oracle Cloud Infrastructure in the UK South (London) region and some services are seeing recovery. We're continuing to monitor the infrastructure and restore the remaining affected environments.

Customer Impact: A subset of Oracle Cloud Infrastructure services may have been degraded or unavailable.

Start Time: September 14, 2020 13:47 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a physical hardware failure that resulted in service unavailability.

Next Update by: September 14, 2020 17:00 UTC

Reference Number: CN-29098
Posted Sep 14, 2020 - 17:00 UTC
Investigating
We're investigating an issue with multiple Oracle Cloud Infrastructure services in the UK South (London) region.

Customer Impact: Customers may be unable to access or use Oracle Cloud Infrastructure service features.
Our engineers are currently working to mitigate the issue.

Start Time: September 14, 2020 13:47 UTC

Next Update by: September 14, 2020 15:00 UTC

Ticket ref: CN-29098
Posted Sep 14, 2020 - 14:47 UTC
This incident affected: Oracle Content and Experience (UK South (London)), Cloud Guard (UK South (London)), Block Storage (uk-london-1 region), File Storage (uk-london-1 region), Database - Bare Metal, VM, Exadata (uk-london-1 region), Database - Autonomous Data Warehouse (uk-london-1 region), Database - Autonomous Transaction Processing (uk-london-1 region), Identity (uk-london-1 region), Developer Services - Container Clusters (OKE) (uk-london-1 region), Marketplace (uk-london-1 region), Monitoring (uk-london-1 region), Notifications (uk-london-1 region), Streaming (uk-london-1 region), WAF (uk-london-1 region), Functions (UK South (London)), Data Flow (UK South (London)), Cloud Shell (UK South (London)), Data Science (UK South (London)), MySQL Database Service (UK South (London)), Vault - Secrets (UK South (London)), Console (uk-london-1 region), Identity Cloud Service (UK South (London)), Compute (UK South (London)), and Object Storage (us-ashburn-1 region).