Current Status
Normal Performance
Degraded Performance
Partial Outage
Major Outage
Commercial
South Korea North (Chuncheon)
India South (Hyderabad)
Australia Southeast (Melbourne)
India West (Mumbai)
Japan Central (Osaka)
South Korea Central (Seoul)
Australia East (Sydney)
Japan East (Tokyo)
Canada Southeast (Montreal)
Canada Southeast (Toronto)
Netherlands Northwest (Amsterdam)
Germany Central (Frankfurt)
Switzerland North (Zurich)
UAE East (Dubai)
Saudi Arabia West (Jeddah)
Chile Central (Santiago)
Brazil East (Sao Paulo)
UK West (Cardiff)
UK South (London)
US East (Ashburn)
US West (Phoenix)
US West (San Jose)
Multiple Services | Germany Central (Frankfurt) | CN-25360
Incident Report for OCI
Resolved
We've mitigated the issue affecting multiple services in the Germany Central (Frankfurt) region.

Customer Impact: Customers may have been unable to access or use Oracle Cloud Infrastructure services.

Start Time: July 9, 2020 20:20 UTC

End Time: July 9, 2020 23:35 UTC

Preliminary Root Cause: A subset of the underlying infrastructure experienced a power interruption that resulted in service unavailability.

Reference Number: CN-25360
Posted Jul 10, 2020 - 01:18 UTC
Monitoring
We've applied a fix to mitigate the issue affecting multiple services in the Germany Central (Frankfurt) region, and we're continuing to monitor the environment to confirm that service has been restored.

Customer Impact: Customers may be unable to access or use Oracle Cloud Infrastructure services.

Preliminary Root Cause: A subset of the underlying infrastructure experienced a power interruption that resulted in service unavailability.

Next Update by: July 10, 2020 00:30 UTC

Reference Number: CN-25360
Posted Jul 09, 2020 - 23:40 UTC
Update
Our engineers are continuing their work to mitigate the issue affecting multiple services in the Germany Central (Frankfurt) region.

Customer Impact: Customers may be unable to access or use Oracle Cloud Infrastructure services.

Next Update by: July 9, 2020 23:30 UTC

Reference Number: CN-25360
Posted Jul 09, 2020 - 22:34 UTC
Identified
We've identified an issue affecting multiple services in the Germany Central (Frankfurt) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may be unable to access or use Oracle Cloud Infrastructure services.

Reference Number: CN-25360
Posted Jul 09, 2020 - 21:24 UTC
This incident affected: WAF (eu-frankfurt-1 region), Email Delivery (eu-frankfurt-1 region), Block Storage (eu-frankfurt-1 region), File Storage (eu-frankfurt-1 region), Compute (Germany Central (Frankfurt)), Identity Cloud Service (Germany Central (Frankfurt)), Data Flow (Germany Central (Frankfurt)), Networking - Load Balancing (eu-frankfurt-1 region), Streaming (eu-frankfurt-1 region), and Database - Bare Metal, VM, Exadata (eu-frankfurt-1 region).